1. Personalised matching with our latest technology, developed to cater needs of community elderly care service users 2. 24/7 operation with responses within seconds 3. Reminder notifications for appointments + monthly service timetable for clear viewing 4. Al-assisted rescheduling, minimising time for back-and-forth communication 5. All done on WhatsApp, the most widely-used messaging app in Hong Kong for a seamless and user-friendly experience