Information Gateway for Carers: provides comprehensive and up-to-date information to carers of elderly persons, persons with disabilities and the public, and encourages them to seek help whenever needed. The self-service website operates round the clock, the Gateway continuously searches, organizes, updates, and publishes information for carers of the elderly and people with disabilities. To continuously optimize the experience of users of the Information Gateway for Carers, an AI Chatbot was added on March 31, 2025. The AI Chatbot is an auxiliary function within the Information Gateway for Carers, primarily used to assist users in searching for information within the Carers.hk. Designated Hotline for Carer Support: operates 24-hour service. The Hotline will be answered by professional social workers and aims to reduce the stress and burden induced by daily caregiving, and enhance their caring capability continuously. It provides instant support by phone to the carers, crisis intervention and outreaching service to those facing emergency situation without support. The Hotline will also make referrals to the mainstream welfare units so that the carers would receive follow-up services. Besides, "Cheer On Zone" is a WhatsApp support service established by the "Designated Hotline for Carer Support", to support people suffered from hearing or speech impairments. Please feel free to contact us via WhatsApp to 5322 2183 for service enquiries. The objective of this service is to provide an accessible help-seeking platform, where needy caregivers can engage in text-based conversations with social workers to obtain appropriate support services.