CareWindow is an AI-enabled platform that combines zero-touch telepresence hardware with a secure cloud-based service to improve communication, safety, and compliance for older adults and people with disabilities. The device functions as an always-on, one-touch portal that enables residents, family members, and care providers to connect instantly without requiring digital literacy or complex interaction. Key functions include: • Accessible Communication: Simplified video and voice connectivity designed for individuals with cognitive or dexterity challenges. • Multilingual Support: Built-in AI-driven translation and localised interfaces allow users to communicate in their preferred language, bridging cultural and linguistic barriers in diverse communities. • AI-Enhanced Safety Tools: Inactivity and falls detection, proactive prompts, and wellness check-ins to support independent living. • Care Coordination: A carer dashboard that integrates with aged care and disability service systems to streamline compliance, reporting, and monitoring. • Interoperability: APIs linking to NDIS platforms, telehealth services, and third-party apps for holistic care delivery. • Personalisation: Adaptive interface, reminders, and accessibility features tailored to user preferences. • Scalability: Suitable for use in aged care facilities, home care, independent living, and retail distribution models. CareWindow functions as a foundational platform for aged care innovation, addressing isolation, communication barriers, and compliance burdens while enabling providers to deliver safer, more connected, and more person-centred care.